We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01206 481250
Complaints
Our complaints procedure is based on three stages detailed below and is designed to make sure that we work with you to resolve any complaints as quickly as possible.
If, after following the complaints process you are still dissatisfied with the outcome of the internal investigations; you may request an external review of your complaint,
from:
The Parliamentary Health Service Ombudsman (PHSO)
Millbank Tower
Millbank
London
SW1P 4QP
CQC National Customer
Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
The NHS complaints procedure is available through the department of Health’s website, www.dh.gov.uk.
The Independent Complaints Advocacy Service (ICAS) provides support in dealing with complaints.
You can also contact ICAS via:
Email
info@seap.org.uk
Phone
0330 4409000
At anytime you can request that your complaint is handled under the NHS complaints procedure, which entitles you to be represented by the independent complaints advocacy service (ICAS).