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Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline
  • use the Accurx service
  • in person
  • via post

We do not take prescription requests over the phone.

Emergency prescription requests

The only emergency requests to be considered are those for medications which you would need within 24 hours to stop you becoming severely unwell. Emergency medications include; epileptic medication, insulin, inhalers for lung conditions and adrenaline auto-injectors for anaphylaxis.

Emergency prescription requests are not requests for medication that has been ordered late. You should allow 48 hours for all routine repeat prescription requests. Please respect our staff, as it is your responsibility to make sure any repeat prescriptions are ordered in plenty of time.

Collecting your prescription

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • use the Accurx service
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z

Medication reviews

Remember to check the review date at the bottom of your repeat medication list. If this date has expired, you will need an appointment with your doctor before any further medication can be issued.

Prescription charges

Find out more about prescription charges.

What to do with old medicines

We follow new national guidelines to stop wastage of unused medications, and so only provide a 28 day supply of medication in each prescription.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.