We apologise that our phone lines are extremely busy. We have an unprecedented amount of calls and queries to manage at this time.
Please do not take your frustrations out on our team as they work extremely hard to do their job, abuse will not be tolerated.
We can assure you that we are always looking at our systems and work flows in place, due to the constant demands and changes within general practice. We are always looking for ways to improve, this and try to work as quickly as possible when looking into the demand, trends, the needs of the surgery and our service requirements, i.e. recruitment of staff to look after our patients, hence giving you this opportunity to tell us what we could do better.