Suggestions, Comments and Complaints

We welcome all feedback via our online form.

Complaints

Our complaints procedure is based on three stages detailed below and is designed to make sure that we work with you to resolve any complaints as quickly as possible.

If, after following the complaints process you are still dissatisfied with the outcome of the internal investigations; you may request an external review of your complaint,
from:

The Parliamentary Health Service Ombudsman (PHSO)
Millbank Tower
Millbank
London
SW1P 4QP

CQC National Customer
Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

The NHS complaints procedure is available through the department of Health’s website (www.dh.gov.uk).

The Independent Complaints Advocacy Service (ICAS) provides support in dealing with complaints.

Details of your local ICAS office can be found at:
http://www.seap.org.uk/services/nhs-complaints-advocacy/

You can also contact ICAS via:

At anytime you can request that your complaint is handled under the NHS Complaints Procedure, which entitles you to be represented by the Independent Complaints Advocacy Service (ICAS).